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Frequently Asked Questions
Can I View &
Track My Order?
Yes, log into your account with your username and
password. Then, click on Review & Track Orders
Can I View
My Order History?
Yes, log into your account with your username and
password. Then, click on View Order History
Can I Manage
Auto-Ship Subscription?
Yes, log into your account with your username and
password. Then, click on Manage My Auto-Ship Subscription
Can I Print
My Receipts & Invoices?
Yes, log into your account with your username and
password. Then, click on Print Invoices
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Can I
Purchase Gift Certificates?
Soon, you will be able to purchase different types
of Gift Certificates.
When Will My
Card Be Charged?
Your credit card will be charged within 24 hours
prior to the shipment of your order.
When Will My
Order Ship?
Most in-stock orders will ship within 24 hours from
our warehouse in Auburn, WA. We
will email you a confirmation upon shipment.
Shipping
Methods
All shipping is currently done through FedEx.
We cannot ship to a PO Box.
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Return Policy
Bottled water is a food item, and may be returned for
EXCHANGE, only in case of product defects, within 14 days from the date shipped.
1.
To return item(s) for EXCHANGE, first call us to
obtain a Return Authorization Number (RA#):
(866)
956-0713
2.
Clearly print the RA# on the outside of the
package. We are unable to process exchanges without the return authorization
number.
3.
Then, ship your item(s) to:
Real Glacier Store Distribution Center
1520 15th Street NW, Suite 120
Auburn, WA 98001
Please retain your record of shipping, as we are not
responsible for item(s) lost or damaged in transit.
When an order is shipped to a customer and the package is
returned marked "refused", "return to sender" or "undeliverable" by the courier
after several delivery attempts or because of address error on the part of the
customer, the customer will be charged for the return shipping charges. If the
customer still requests the item to be shipped back to a correct address, then
the customer will be charged such additional shipping fees.
Gift certificate sales are final and cannot be returned.
For customer service, send us an email:
service@realglacierstore.com, or call (866)
956-0713
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